What exactly is Extramile Scotland?

Scotland has plenty of training schemes for those within the tourism industry. And there are lots of good places with lots of qualifications and awards. You’ll also meet plenty of people who are proud of both their country and their business. Taken altogether, there should be instances where it all comes together and you, the end user, are highly pleased by the experience. That’s what we want to hear about!

And, given that tourism is a ‘people business’, we also think that even the everyday can be illuminated and made special by someone who tries that bit harder.  

That’s the Extra Mile. It’s all about situations where the service ‘exceeded expectation’. If you appreciated it, then this is the place to acknowledge it for the benefit of other visitors.