“I had an excellent experience with the wonderful Harris hotel in Tarbert, Harris, last year when I was guiding a walking holiday based at the hotel. One of my clients (Dutch) became very ill (she was diabetic and had ‘flu) one evening. The hotel helped me call a local GP (early hours of the morning) and after a late night consultation proceeded to nurse the hotel-bound walker over the next few days whilst I continued to monitor her health and keep the other clients happy and walking! Endless free cups of tlc, tea and shortbread helped her speedy recovery and stopped an already serious situation from becoming a trip to hospital and a flight home (or worse). Superb customer service and worthy of my host of the year. ”